Frequently Asked Questions

The Basics.

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What is Reset Health?

Reset Health is a medical protocol to prevent and reverse Type 2 diabetes, prediabetes and obesity

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What’s included with Reset Health?

  • Your own medical team including a doctor, nurse, coach and mentor

  • Face to face meet ups with your team on your app or in the Reset Health clinics

  • The free App

  • The Mindset incentive programme whereby you’ll earn points which you can spend at Amazon

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How does the protocol work?

Your medical team will set 3 health objectives for you to reach to be reset. Your individualised protocol will help you reach these health objectives quickly and safely. Each week your medical team, the app and Mindset will keep you on track for your personal plan.

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Will Reset Health make a big difference for me?

Yes.

On average, our members lose 2 stone and normalise their HbA1c and blood pressure within 12 weeks. And they feel happier and healthier.

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How long does the protocol last?

Members sign up for an annual membership, but they are likely to see positive improvements within the first 6 weeks. Your health objectives are reset every 3 months to either achieve or maintain your reset.

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How much time and effort does the protocol take each member?

Any treatment and change in lifestyle will take some mental effort. But, the Reset Health protocol will probably free up time for you to spend on doing other things you want to do.

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How does Mindset work?

Mindset is an incentive platform integrated with your medical protocol whereby you can earn points you can spend at Amazon.

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Who is Reset Health for?

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Reset is designed for people who have Type 2 diabetes, prediabetes or are living with obesity.  Reversing these metabolic conditions is our core function. Our ideal members are people with these conditions who are prepared to make changes to turn their health around.

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Are there people for whom Reset Health is not suitable?

Yes, the exclusion criteria for those who would not be suitable for the protocol are:

  • Those under 18

  • Pregnant or breast-feeding

  • History of a major adverse cardiovascular event within the past 6 months

  • Uncontrolled arrhythmia

  • History of thyroid disease requiring high dose titration of thyroid replacement medications within the past 3 months

  • History of malignancy undergoing active treatment, except non-melanoma skin cancer.

  • Known history of type 1 diabetes

  • History of an eating disorder (bulimia, anorexia, other similarly serious diagnosis)

  • History of cirrhosis

  • History of stage 4 or 5 chronic kidney disease or requiring dialysis

  • Uncontrolled psychiatric disorder (including a history of hospitalisation for psychiatric illness)

  • Suicidal ideation

‏‏‎ ‎

How does the protocol work?

Your medical team will set 3 health objectives for you to reach to be eset. Your individualised protocol will help you reach these health objectives quickly and safely. Each week your medical team, the app and Mindset will keep you on track for your personal plan.

‏‏‎ ‎

Will Reset Health make a big difference for me?

Yes.

On average, our members lose 2 stone and normalise their HbA1c and blood pressure within 12 weeks. And they feel happier and healthier.

‏‏‎ ‎

How long does the protocol last?

Members sign up for an annual membership, but they are likely to see positive improvements within the first 6 weeks. Your health objectives are reset every 3 months to either achieve or maintain your reset.

‏‏‎ ‎

How much time and effort does the protocol take each member?

Any treatment and change in lifestyle will take some mental effort. But, the Reset Health protocol will probably free up time for you to spend on doing other things you want to do.

‏‏‎ ‎

How does Mindset work?

Mindset is an incentive platform integrated with your medical protocol whereby you can earn points you can spend at Amazon.

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How do I get started?

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Go to https://resethealth.clinic and apply.

You will receive a confirmation email and you can then download the Reset Health app which will take you through your assessment and give you the opportunity to book your medical assessment with a Reset Health doctor.

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Where is the London clinic?

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The London clinic is at 83 Baker Street, London, W1U 6AG.

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What is the privacy policy?

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We respect our members' privacy and take many steps to protect data security and confidentiality. Find out the detail of the privacy policy which can be found here.

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What is the cancellation policy?

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The Term of the Membership Plan is twelve months (Initial Term) and the Membership Plan will automatically renew for further periods of twelve months (Renewal Term) unless you email us at least 30 days prior to the expiry of the Initial Term or Renewal Term as may be applicable and notify us that you do not wish your Membership Plan to renew. If you provide such notice your Membership Plan shall end at the end of the Initial Term or the Renewal Term. You will receive a reminder by email of the automatic renewal of your membership in advance of the notice period.

If you subscribe to the "Most Flexible Plan" you may cancel at any time by emailing enquiries@resethealth.clinic. Please note that your cancellation will take effect 5 days after the day you notify us ("Cancellation Date") and payments will stop being taken from the Cancellation Date.

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